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What are Scenarios?

Natalia scenarios are the building blocks of your automated customer interactions. They define how Natalia should handle different types of customer communications and what actions she should take in various situations.

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Automatic Context Extraction

Natalia can automatically analyze your existing customer interactions to build effective scenarios:
  1. Email Analysis (Coming soon)
    • Connect your support email to extract common questions
    • Identify typical response patterns
    • Build response templates based on successful interactions
  2. Call Recording Analysis
    • Submit sample recordings to [email protected]
    • AI analysis of common queries and resolutions
    • Automatic scenario generation based on patterns
This automated analysis helps create scenarios that match your company’s specific needs and communication style.

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Key Benefits

Consistency

Ensure consistent customer experience across all interactions

Efficiency

Automate routine tasks while maintaining quality

Scalability

Handle increasing customer interactions without compromising service

Adaptability

Easily modify responses based on customer feedback