Getting Started
1
Access Scenarios
Navigate to the Scenarios section in your dashboard
2
Create New
Click the ”+” button to create a new scenario
3
Basic Configuration
Configure:
- Scenario name
- Description (important for Natalia’s understanding)
- Type of interaction
Configuration Options
Scenario Name
Choose a clear, descriptive name that reflects the scenario’s purpose
Description
Provide detailed context about when and how this scenario should be used
Interaction Type
Select the primary type of interaction this scenario will handle
Important Considerations
- Consider the customer journey when designing your scenario
- Plan for different possible customer responses
- Scenario instructions should be clear and concise, with examples when possible. See more in the next section.