Skip to main content

​
Understanding the Connection

Each phone number in your Natalia account must be linked to a specific scenario. This connection determines how Natalia handles calls to that number.

​
Important Considerations

  • One scenario per phone number
  • Choose scenarios carefully based on the number’s purpose
  • Consider your customer journey when selecting scenarios
  • Test thoroughly before going live
1

Select Phone Number

Navigate to the phone number you want to configure
2

Choose Scenario

Select the appropriate scenario from your existing scenarios
3

Configure Settings

Adjust any specific settings for this number-scenario pair
4

Test

Thoroughly test the configuration before making it live

​
Best Practices

  • Use clear naming conventions for both numbers and scenarios
  • Document which scenario is linked to each number
  • Regularly review and update your configurations
  • Monitor performance metrics to optimize setup