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Getting Started with Natalia

Transform your customer service with Natalia in three simple steps. No technical expertise required.

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Initial Setup

  1. Visit app.getnatalia.com
  2. Click on “Sign Up”
  3. Fill in your business information
  4. Verify your email address
  1. Log into your dashboard
  2. Set your business hours (coming soon)
    • Monday to Thursday: 8:30-12:30, 14:00-18:00
    • Friday: 8:30-12:30, 14:00-17:00
  3. Configure company information
  1. Set up phone numbers
  2. Configure email integration
  3. Test your setup

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Creating Your First Scenario

  1. Navigate to the Scenarios section in your dashboard
  2. Click “Create New Scenario”
  3. Choose a scenario type:
    • Call handling
    • Email management
    • Custom workflow
  4. Configure your scenario:
    • Set up greeting messages
    • Define routing rules
    • Configure response templates
  5. Test your scenario thoroughly
  6. Deploy to production

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Connecting Your Tools

Natalia integrates with your existing tools:

REST API Integration

Connect to your custom systems

Pre-built Connectors

Odoo, Google Sheets, and more

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Best Practices

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Call Management

  • Configure business hours accurately (coming soon)
  • Set up appropriate greetings
  • Define clear routing rules
  • Establish escalation procedures

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Scenario Creation

  • Start with simple scenarios
  • Test thoroughly before deployment
  • Monitor and adjust based on feedback
  • Gradually add complexity

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Customer Experience

  • Keep messages clear and concise
  • Maintain a professional tone
  • Ensure smooth handoffs to human agents
  • Regular scenario updates

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Next Steps

Create Advanced Scenarios

Learn to create powerful custom scenarios

Integrate Your Tools

Connect your existing systems

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Support and Resources

Need help? Our team is here to support you:
  • Email: [email protected]
  • Documentation: Browse our guides and tutorials
  • Customer Support: Available during business hours

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Common Questions

Absolutely. Natalia adapts to your business domain through dashboard configurations: company presentation, sales/welcome scripts, and sector-specific information for more relevant responses.
Natalia knows her limits. When a request is outside her expertise, she smoothly transfers the conversation to a human team member, ensuring optimal customer care.
No, Natalia is designed to support, not replace your teams. She handles repetitive tasks while allowing your staff to focus on complex requests.
While voice customization is in development, Natalia maintains a professional and warm tone that represents your company well.