> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getnatalia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quickstart

> Get started with Natalia in minutes

## Getting Started with Natalia

Transform your customer service with Natalia in three simple steps. No technical expertise required.

### Initial Setup

<AccordionGroup>
  <Accordion icon="user" title="Create Your Account">
    1. Visit [app.getnatalia.com](https://app.getnatalia.com)
    2. Click on "Sign Up"
    3. Fill in your business information
    4. Verify your email address
  </Accordion>

  <Accordion icon="gear" title="Basic Configuration">
    1. Log into your dashboard
    2. Set your business hours (coming soon)
       * Monday to Thursday: 8:30-12:30, 14:00-18:00
       * Friday: 8:30-12:30, 14:00-17:00
    3. Configure company information
  </Accordion>

  <Accordion icon="phone" title="Configure Communication Channels">
    1. Set up phone numbers
    2. Configure email integration
    3. Test your setup
  </Accordion>
</AccordionGroup>

## Creating Your First Scenario

<Steps>
  1. Navigate to the Scenarios section in your dashboard

  2. Click "Create New Scenario"

  3. Choose a scenario type:
     * Call handling
     * Email management
     * Custom workflow

  4. Configure your scenario:
     * Set up greeting messages
     * Define routing rules
     * Configure response templates

  5. Test your scenario thoroughly

  6. Deploy to production
</Steps>

## Connecting Your Tools

Natalia integrates with your existing tools:

<CardGroup cols={2}>
  <Card title="REST API Integration" icon="plug" href="/using-natalia/rest-api-connector">
    Connect to your custom systems
  </Card>

  <Card title="Pre-built Connectors" icon="puzzle-piece">
    Odoo, Google Sheets, and more
  </Card>
</CardGroup>

## Best Practices

### Call Management

* Configure business hours accurately (coming soon)
* Set up appropriate greetings
* Define clear routing rules
* Establish escalation procedures

### Scenario Creation

* Start with simple scenarios
* Test thoroughly before deployment
* Monitor and adjust based on feedback
* Gradually add complexity

### Customer Experience

* Keep messages clear and concise
* Maintain a professional tone
* Ensure smooth handoffs to human agents
* Regular scenario updates

## Next Steps

<CardGroup>
  <Card title="Create Advanced Scenarios" icon="wand-magic-sparkles" href="/using-natalia/scenarios">
    Learn to create powerful custom scenarios
  </Card>

  <Card title="Integrate Your Tools" icon="plug" href="/using-natalia/rest-api-connector">
    Connect your existing systems
  </Card>
</CardGroup>

## Support and Resources

Need help? Our team is here to support you:

* Email: [support@getnatalia.com](mailto:support@getnatalia.com)
* Documentation: Browse our guides and tutorials
* Customer Support: Available during business hours

### Common Questions

<AccordionGroup>
  <Accordion icon="building" title="Can Natalia adapt to specific industries?">
    Absolutely. Natalia adapts to your business domain through dashboard configurations: company presentation, sales/welcome scripts, and sector-specific information for more relevant responses.
  </Accordion>

  <Accordion icon="question" title="How does Natalia handle specific or unusual questions?">
    Natalia knows her limits. When a request is outside her expertise, she smoothly transfers the conversation to a human team member, ensuring optimal customer care.
  </Accordion>

  <Accordion icon="users" title="Does Natalia replace human teams?">
    No, Natalia is designed to support, not replace your teams. She handles repetitive tasks while allowing your staff to focus on complex requests.
  </Accordion>

  <Accordion icon="microphone" title="Can we customize Natalia's voice and tone?">
    While voice customization is in development, Natalia maintains a professional and warm tone that represents your company well.
  </Accordion>
</AccordionGroup>